FAQs

Q?

What is your cancellation policy?

A.

We would hate for you to cancel your visit with us. If you absolutely have to, please email us ASAP. If we receive your cancellation notice 30 days before your check-in date, you will get a full refund back. If you cancel within the period of 15 to 29 days prior to your check in date, you may get up to 50% of your reservation back. Sadly, we will not issue a refund for any cancellation notice received less than 15 days prior to the check in date. Thank you for your understanding.

Q?

Are pets allowed in the hotel?

A.

We humbly ask for your understanding that pets are not allowed in the hotel. We love animals but we have to ensure the safety and preserve our serene and tranquil atmosphere for our guests to enjoy.

Q?

When is your check in time and check out time?

A.

The check out time is noon and the check in time is 2PM.

Q?

What are the times for the hotel’s free shuttle to and from pattaya?

A.

We offer 3 rounds of free shuttle to/from Pattaya throughout the day. The shuttle will stop at "The Dolphin Roundabout" - North Pattaya, this is also the pick up location as well. Please kindly inform the front desk staff - or write your room number on the board next to the time slot. The shuttle times are...

10 AM, 2PM and 6 PM From the hotel to the Dolphin Roundabout.

10.30 AM, 2.30 PM, and 6.30 PM -- Pick up from the Dolphin Roundabout back to the Hotel.

Q?

What if I need a shuttle service at other times? to different location?

A.

We also offer a shuttle service at an extra charge depending on the location and the time. Please inquire with the front desk staff.

Q?

What about my kids? Is there an extra charge? on breakfast and stay?

A.

For children under 5 years old, no extra charge on both breakfast and stay.

For children under 12 years old, and can share the bed with parents - no charge for stay but there is a breakfast charge of 150 THB. ( Extra breakfast for adult is 180 THB.)